City Hall and municipal buildings in Pittsfield, including 100 North Street, are officially reopened to the public beginning today with limited hours of operation. According to a press release from the Office of Pittsfield Mayor Linda Tyer, the buildings will be open from 8:30 a.m. to 12:30 p.m. on Tuesdays and Thursdays or by appointment.

Meanwhile, the Council on Aging and the Berkshire Athenaeum will maintain their current schedule until further notice.

During this time, community members can always continue to use the city’s website, which is to manage their business needs. Individuals with specific questions for city departments, can also utilize the City Hall directory, 413-449-5600. The city’s drop box will also remain in place.

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Did you know that if you need to reach out to the city with a request for a specific department, you can use the city’s PittSMART (or Pittsfield Municipal Assistance & Reporting Technology) application, which is available at the City’s website. It’s also available as a smartphone app. Visit the city’s PittSMART reporting page HERE.

To submit a request to the City of Pittsfield, you can log in to Accela PittSMART if you already have an account or you can sign up using the buttons on the right side of the page. Once logged in, simply select the appropriate city department you would like to submit your request to and then select from the appropriate request type. Once your request is submitted you will receive an email notification and be able to track your request to completion.

Would you like to download the PittSMART app? Just click on the iOS or Android link located on the page. Here are the links for your convenience:



Should you have any technical issues submitting a request please, you can contact the help desk at

The city says that you should not send requests to that email address, as it is for technical issues only.

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